Policies

Shipping and Handling

Shipping and Handling Charges: Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared.

We will notify you if there is an increase in the shipping charge for your order prior to billing and shipping.

Shipment By UPS: We ship via UPS Ground or US Postal Service in the continental US. Shipments only.  We do not ship to Alaska & Hawaii and/or International orders.

Delivery Time: Allow 3-10 business days for delivery of items we have in stock at our dealership.  Allow 7-15 days for items we special order from the manufacturer as non-backordered items in the continental US.  We do not ship to Alaska, Hawaii, and International Orders.

Consolidated Shipments: Entire orders will be shipped together if possible.

Returns and Exchanges

General: Most returns can be postmarked no later than 30 days from the original customer shipment date. Helmets, Jackets, Pants, Neck Braces, Air Bag Systems, Guards, Jerseys, Gloves, and other safety gear must be postmarked no later than 14 days from the original shipment date.  Returns and exchanges must be in new/sellable condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.  Call or Text 941-365-3443 prior to returning the item to get preauthorized for your return.

Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 20% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.

Close Items, Discontinued Items, Special Order Items, Electrical Items (Like Generators, Alternators, CDI Unit, ECU/ECM, PGM-FI, Computers, etc.), and items that have been used or warranty has started will not be returned.

Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.

Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.

Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge, as long as none of the policies listed here do not already apply (like electrical items, not in sellable condition, not in original package, etc.). However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.

Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.

Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to Hap’s Cycle Sales Inc. 2530 17th Street, Sarasota, FL 34234.

Vehicles (motorcycle, Scooter, atv, side by side) and Generators do not have a return policy.  Any Vehicle (motorcycle, Scooter, atv, side by side) or Generator purchased that a customer wants to return, Hap’s Cycle Sales will view this as a Used Item for possible trade in or purchase as a used item.  Motorcycles, Scooters, atvs, side by sides, and generators do not apply to Florida Lemon Laws.

Sales Tax

Sales tax is charged on instate orders if required by law.

Payment Methods

Orders accepted via secure online order form only. Most major credit cards are accepted (except American Express). Credit card purchases verified for your protection.

Backorders Items

Backorders: If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option. Filling backorders: Backorders will be filled before new orders when the backordered items become available.

Secured Online Shopping

We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection. Verisign, Inc., provides our Secure Server Certificate through Dealer Spike, LLC, American Honda Motor Co (Dream Shop), and BMW of North America (BMW Motorrad).

Policies

Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices and/or options on the website do not obligate us to those incorrect prices and/or options. We reserve the right to refuse to sell to anyone for any reason.  For any questions or concerns about our Policies please call or text us at 941-365-3443.